This is written during a brief hiatus from blogging, when I had no internet connection for three weeks
I have been with the ‘Postbank’ for years; I opened my first ‘bank account‘ when I was eight years old. Back in those days the interest rates were high compared to what they are now and it literally paid off having money in the bank. I believe it was 12.something perhaps even higher but it’s a vague memory because it hasn’t been that high ever since. It’s almost no point having money in the bank and I mentioned before it’s probably even better to keep it in a sock under the mattress.
Like almost everything in life my banking experience has been subject to change ever since my good old Postbank merged with ING… I wish it never had. I was always extremely pleased with the customer service of the Postbank because they were accurate and never failing and I’m now seriously thinking about changing banks since ING gave me nothing but problems so far. They’ve sent off important information to London while I’ve notified them about an address change weeks ago.
The guy on the phone was slow… and I mean s-l-o-w… and I could tell he was dragging his heels because the customer service line is 0.10 cent per minute. It pisses me off, the info I asked for could’ve been given in a few seconds not minutes. He kept repeating himself and wasn’t to the point and when I mentioned the wrong kind of credit card he kept going on about it while I already corrected myself. It’s sad that a bank totally changes its policy because it has merged a few months ago.
It’s even worse when I’m trying to find out where mistakes are made and that some spotty 18 year old thinks I’m too stupid to realise what’s going on when he’s dragging his heels. He probably will be fired when he can’t reach his target and keep the customer on the phone for at least five minutes. I said thanks and good day and hung up without waiting for his response. Rude? No… it works both ways and it’s my money after all *wink* I just want my good old ‘Postbank’ back… *sniff*
“They’ve sent off important information to London while I’ve notified them about an address change weeks ago.”
Arrwwwwghhhhh…. how things like that make me boil…especially coming from financial institutions who should be so careful and aware of things like data protection act and that they can’t just make mistakes like that.
Another bank did it to me once and I was really boiling. You could perhaps try to forward your mail to be received in your previous address to the new one. You can do it here in Malta, I don’t know how it works abroad. You only pay a very low fee per year.
And of course, I would give those guys making the mistake a hard time with my complaints
which by the way they should take seriously, especially in these golden times.
*LOL* they make me boil as well, I don’t understand the kind of ignorance *sigh* but I guess it’s something that will never change no matter what country you’re in… It’s just that ever since the merge their customer service hasn’t been the same and I really miss my old bank
Thanks for the tip Wen, I didn’t check that option because I normally don’t receive that much mail especially not from the Lowlands and I’ve arranged it in time. When I called, the guy told me that they did get the new info and mail was sent to the previous address up until a certain date so from now on I should get it all on the right address…
Let’s hope that the bank in the UK did the same
They don’t take complaints serious in the Lowlands, they never do… that’s what I miss about the UK… I felt that they finally were serious about things as opposed to NL where they laugh at you or make promises that they never keep: utterly annoying! One reason why I left the country. I only had one problem in the UK and that was -again- with my bank, all other complaints were taken care of.