This is written during a brief hiatus from blogging, when I had no internet connection for three weeks
I have been with the ‘Postbank’ for years; I opened my first ‘bank account‘ when I was eight years old. Back in those days the interest rates were high compared to what they are now and it literally paid off having money in the bank. I believe it was 12.something perhaps even higher but it’s a vague memory because it hasn’t been that high ever since. It’s almost no point having money in the bank and I mentioned before it’s probably even better to keep it in a sock under the mattress.
Like almost everything in life my banking experience has been subject to change ever since my good old Postbank merged with ING… I wish it never had. I was always extremely pleased with the customer service of the Postbank because they were accurate and never failing and I’m now seriously thinking about changing banks since ING gave me nothing but problems so far. They’ve sent off important information to London while I’ve notified them about an address change weeks ago.
The guy on the phone was slow… and I mean s-l-o-w… and I could tell he was dragging his heels because the customer service line is 0.10 cent per minute. It pisses me off, the info I asked for could’ve been given in a few seconds not minutes. He kept repeating himself and wasn’t to the point and when I mentioned the wrong kind of credit card he kept going on about it while I already corrected myself. It’s sad that a bank totally changes its policy because it has merged a few months ago.
It’s even worse when I’m trying to find out where mistakes are made and that some spotty 18 year old thinks I’m too stupid to realise what’s going on when he’s dragging his heels. He probably will be fired when he can’t reach his target and keep the customer on the phone for at least five minutes. I said thanks and good day and hung up without waiting for his response. Rude? No… it works both ways and it’s my money after all *wink* I just want my good old ‘Postbank’ back… *sniff*